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Refund and Cancellation Policy

Last updated: 16 August 2026

This policy explains when a tip sent through gyangaming.com can be cancelled or refunded. It forms part of our Terms and Conditions.

1. The general position

A tip is a voluntary contribution to a content creator, not a purchase. It is delivered the moment the alert appears on the live stream, and it cannot be taken back once shown. For that reason tips are, as a rule, final and non-refundable.

2. Cancellation

You can cancel at any point before you confirm the payment, simply by closing the payment window. Nothing is charged until you complete the payment.

Once the payment is confirmed, the tip cannot be cancelled, because the alert is triggered immediately.

3. When we do refund

We will refund in full in these situations:

• Duplicate charge. The same tip was debited more than once because of a technical or gateway error.
• Money taken, no alert. Your bank debited the amount but the tip never reached us and no alert was shown on stream.
• Wrong amount charged. The amount debited is higher than the amount you selected at checkout.
• Unauthorised payment. The payment was made without the cardholder's or account holder's permission, once this is confirmed with the payment gateway.
• Our error. A fault on our side prevented the tip from being processed as intended.

4. When we do not refund

• You changed your mind after the alert was displayed.
• You entered the wrong amount, name, or message yourself.
• The creator did not read your message aloud, respond to it, or acknowledge it.
• Your message was hidden or shortened under section 5 of the Terms and Conditions because it broke the content rules.
• You are unhappy with the stream, the content, or the creator's conduct.
• The stream ended, was cut short, or went offline after your tip was displayed.

5. How to request a refund

Email contact@fusionxcollab.in within 7 days of the transaction with:

• the date and time of the tip;
• the exact amount;
• the display name you used;
• the payment reference, UTR, or transaction ID from your bank or UPI app;
• a short description of the problem.

Please write to us before raising a chargeback with your bank. Almost every problem is faster to fix directly, and a chargeback locks the transaction while the bank investigates.

6. Timelines

Refunds are always returned to the original payment method. We cannot send a refund to a different card, account, or UPI ID.

7. Failed payments

If a payment fails but your bank still shows a debit, the amount is normally reversed automatically by your bank within 5 to 7 working days. No action is needed from us. If it has not reversed after 7 working days, email us with the transaction reference and we will take it up with the gateway.

8. Contact

Refund queries: contact@fusionxcollab.in. Other ways to reach us are on the Contact Us page.